At Plates2U, we are committed to protecting your privacy and personal data. We process your information lawfully, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
This policy explains how Plates2U collects, uses, and safeguards your information when you visit our website, make an enquiry, or purchase a number plate from us. It applies solely to activity via plates2u.co.uk.
If you have questions about this policy or our data practices, contact our Data Protection Officer at [email protected] with the subject line ‘FAO Data Protection Officer’.
You may be asked to provide personal information when using our site or communicating with us. This includes:
If you contact us directly, we may also collect the content of your messages and any attachments.
We may also collect technical data automatically, including your IP address, browser type, device information, pages visited, and usage patterns. This helps us improve our website and services.
Order Processing — we need your details to fulfil and deliver your order. This is processed under the lawful basis of contractual necessity.
Legal Obligations — as a DVLA registered supplier, we may be required to provide order and customer data to authorised bodies (e.g. DVLA, Police) where legally required.
Marketing Communications — with your explicit consent, we may send marketing emails or messages. You can opt out at any time.
Site Improvement — anonymised, aggregated analytics data helps us understand how visitors use our site. See our Cookie Policy for full details of the cookies and tracking technologies we use.
UK regulations require us to keep sales records for at least 6 years. With your consent, we may retain marketing contact details until you opt out. Technical log data is retained for a shorter period in line with our hosting provider’s policies.
We will only transfer your data outside the United Kingdom when legally permitted and with appropriate safeguards in place.
We work with trusted third-party providers for payment processing, analytics, and advertising. These providers have their own privacy policies and may set their own cookies. We have no control over third-party cookies. Please refer to each provider’s privacy policy for their data practices. For information on the specific cookies we use, see our Cookie Policy.
Under UK GDPR, you have the right to:
We will respond to any request within one month. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Plates2U does not knowingly collect data from children under 13. If you believe your child has submitted information, please contact us and we will remove it promptly.
Questions or complaints about this policy? Contact our team and we’ll be happy to help.