These Terms of Use set out the rules for using our website, plates2u.co.uk. By accessing or using the site, you agree to comply with these terms. If you disagree with any part, you must not use the website.
1.1 You can contact us via email at [email protected].
1.2 We aim to respond to electronic communications within 24 hours (Mon–Fri). Messages received outside business hours may take up to 72 hours.
1.3 Postal responses will take 3–5 working days, with an additional 5 days for delivery. If you don’t specify your preferred method of communication, we’ll reply via email.
2.1 Our contract concerns the manufacture of custom number plates.
2.1.1 Once your order is placed and printed, it becomes a bespoke item and cannot be refunded.
2.2 By placing an order you confirm that the registration number entered is correct and that you are entitled to display it.
2.3 As a DVLA registered supplier, we are required to verify entitlement to display any registration number. We reserve the right to request documentation and to refuse any order where entitlement cannot be confirmed.
2.4 We reserve the right to cancel any order where we believe the registration number may be used fraudulently or in breach of DVLA regulations.
2.5 Completed plates undergo a Quality Control check.
2.6 Orders that pass Quality Control move to packing and dispatch. Orders that fail return to production.
2.7 Orders are dispatched using your selected delivery method at checkout.
3.1 Plates2U sells physical number plates only — not vehicle registration marks.
3.2 You are responsible for entering the correct registration and spacing in our plate builder. We print exactly what is entered.
3.3 Images on our website are illustrative. Actual products may vary.
3.4 It is your responsibility to ensure correct plate sizing for your vehicle.
4.1 Contact us promptly for changes. We’ll inform you of any additional costs or delays.
4.2 We may modify plate materials or adjust character spacing if needed.
4.3 No refunds are available due to the bespoke nature of our plates.
4.4 A cancellation fee of £3.99 per plate applies.
4.5 Postage, accessories, and kits may be refunded at our discretion.
5.1 Orders with documents submitted by 13:00 are processed the same working day.
5.2 Orders after 13:00 on Fridays or weekends are processed on the next working day.
5.3 Delivery options: Standard Delivery £6.99 — Express Tracked (order before 1pm) £9.99.
5.4 We do not guarantee Saturday delivery.
5.5 Delivery timelines are indicative only.
5.6 We’re not responsible for courier-related delays.
5.7 & 5.8 Incorrect delivery method or address selection is your responsibility.
5.9 We may contact you if the shipping address seems incorrect.
5.10 Damage must be reported via email with photographs, including the QC label.
5.11 Couriers attempt delivery twice; after this, items may be destroyed. Plates2U will not replace these.
5.12 Lost items are confirmed as such only after 14 days. Replacements are at our discretion.
5.13 Refunds for lost goods may require a postal investigation.
5.14 Damaged or unsatisfactory items will be replaced once verified with photographic evidence.
6.1 Custom plates are non-returnable.
6.2 Accessories may be returned if they are faulty or incorrect items were received.
6.3 We reserve the right to refuse returns.
6.4 Return costs are your responsibility.
6.5 We do not accept returns of discontinued products.
7.1 All products are quality-checked before dispatch.
7.2 Defects must be reported with photographs.
7.3 Report issues within 24 hours of delivery.
7.4 All reports are reviewed by our operations team. Their decision is final.
8.1 Prices are displayed at checkout. We aim for accuracy.
8.2 All prices are inclusive of VAT where applicable.
8.3 If pricing errors occur, we may cancel your order and refund you in full.
8.4 We accept most major cards and PayPal. Payment is due upon ordering.
9.1 Your data is processed in line with our Privacy Policy.
10.1 You must follow DVLA display regulations. Misrepresentation is an offence.
10.2 Legal font sizes and spacing apply. See the DVLA guidance.
10.3 Motorcycles have separate display rules.
10.4 Flags and identifiers must follow legal specifications.
10.5 Green flashes are allowed on eligible electric vehicles only.
11.1 Website content belongs to Plates2U or its licensors.
11.2 No content may be copied or reused without permission.
11.3 Trademarks and logos are protected.
11.4 You may not misuse the website or its content.
12.1 We’re not responsible for third-party content linked on our website.
12.2 You must request permission to link to our website.
13.1 We cannot guarantee the website is virus-free.
13.2 Use up-to-date antivirus software.
13.3 Do not misuse the website in any unlawful or harmful manner.
14.1 Our liability to you is limited by law.
14.2 We are not liable for indirect or consequential losses.
15.1 You agree to defend and indemnify us against all claims arising from your use of the website.
16.1 The site is provided “as is”. We make no warranties of accuracy or availability.
17.1 We may update these terms without prior notice.
17.2 Only you and Plates2U have rights under this contract.
17.3 English law governs these terms.
18.1 Covers manufacturing defects for 3 years.
18.2 Excludes fitting damage and general wear.
18.3 Warranty claims must be supported by photos and proof of purchase.
19.1 Due to the bespoke nature of custom number plates, returns and refunds are not available once an order has been printed.
19.2 Accessories and non-custom items may be eligible for a refund or exchange at our discretion.
19.3 Refunds will not be provided for items returned without authorisation.
19.4 All return postage costs are the responsibility of the customer.
19.5 Return requests must be made within 14 days of delivery and accompanied by supporting evidence (e.g. photos of defects).
20.1 Plates2U does not offer any form of recurring subscription service.
20.2 Any purchases made via the website are one-off transactions unless explicitly stated otherwise.
20.3 If you believe you have been charged on a recurring basis in error, contact us immediately at [email protected].
Questions about these terms? Contact our team and we’ll be happy to help.